Marc-Andre Seelbach

Your payment is securely processed via Shopify Payments and PayPal. The specific methods available depend on the country from which you are ordering – the options suitable for you will be shown dur...

You can place an order with us using a customer account or as a guest – an account is therefore not strictly necessary.With a customer account, you have your orders, invoices and shipping informati...

Regular updates keep your diagnostic device up to date and expand vehicle coverage. You install updates directly on the device.Installing an UpdateConnect the device to a stable Wi-Fi connection.Op...

You register and activate your device directly on the device itself.Turn on the device and connect it to the Wi-Fi.Open the registration or activation section in your device's menu.Create an accoun...

Once we have received your cancellation, we will refund all payments including the original delivery costs. Additional costs incurred because you chose a delivery option other than our cheapest sta...

Would you like to return an item? Here’s how: Register your return with Support – either by email at support@launch-shop.com or by phone – and provide your order number. We will confirm the return ...

As a consumer, you have the right to withdraw from your purchase within 30 days without giving any reason. The period begins on the day you (or a person designated by you) receive the goods.For con...

Would you like to change or cancel your order? Please contact support as soon as possible with your order number.As long as your order has not yet been dispatched, we can usually adjust the address...

As soon as your order has been dispatched, we will send you an email with a tracking link. This allows you to check the current status of your delivery at any time.You can also find the tracking nu...

We process your order quickly: orders received on a working day by 12 noon are usually processed and dispatched on the same day.Delivery Times by CountryGermany: 1-3 working daysAustria: 1-4 workin...